AMAZONAS, José Roberto; AKBARI-MOGHANJOUGHI, Ayyoub; SANTOS-BOADA, Germán; SOLÉ PARETA, Josep. Service Level Agreements for Communication Networks: A Survey. INFOCOMP Journal of Computer Science, [S. l.], v. 18, n. 1, p. 32–56, 2019. Disponível em: https://infocomp.dcc.ufla.br/index.php/infocomp/article/view/584. Acesso em: 23 feb. 2025.